HOTEL MANAGER

INDIA | JAPAN | SOUTH KOREA | UK | SINGAPORE | DUBAI | MALAYSIA | UZBEKISTAN | NEPAL |

RESPONSIBILITIES

WHAT TO EXPECT

  • • plan and organise accommodation, catering and other hotel services
    • promote and market the business
    • manage budgets and financial plans and control expenditure
    • maintain statistical and financial records
    • set and achieve sales and profit targets
    • analyse sales figures and devise market and revenue management strategies
    • recruit, train and monitor staff
    • plan work schedules for individuals and teams
    • meet and greet customers
    • deal with customer complaints and comments
    • address problems and troubleshoot accordingly
    • ensure events and conferences run smoothly
    • supervise maintenance, supplies, renovations and furnishings
    • deal with contractors and suppliers
    • ensure security is effective
    • carry out inspections of property and services
    • ensure compliance with licensing laws, health and safety and other statutory regulations.

  • • Although some of the work is office-based, much of your time will be spent with customersand staff.
    • Around 50% of hotel managers are self-employed in small hotels, motels, inns and residentialclubs.
    • Hotel management requires total commitment, as the work is exacting and demanding, witherratic, unsocial hours and constant pressures.
    • Managers must dress smartly when on duty and must remain diplomatic, polite and patient atall times
    • Additional benefits can include pension and life assurance schemes, private healthcare,
    • shared-ownership schemes, live-in accommodation, meals on duty, clothing allowance or
    • provision of uniform, a flexible working pattern and discounted hotel accommodation
    • worldwide.

QUALIFICATIONS

Although this area of work is open to all graduates and those with an HND, a degree in the following.

  • subjects may increase your chances:

    • business with languages
    • business or management
    • hotel and hospitality management
    • travel, tourism or leisure studies.

SKILLS

Although this area of work is open to all graduates and those with an HND, a degree in the following.

  • subjects may increase your chances:

    • a friendly personality, with a genuine desire to help and please others
    • the ability to think clearly and make quick decisions
    • good organisational and leadership skills
    • numeracy and logistical planning skills
    • a professional manner and a calm, rational approach in hectic situations
    • the ability to balance customer and business priorities
    • excellent communication and interpersonal skills, especially when dealing with speakers ofother languages
    • proficiency in another language - this is not essential but could be an advantage, especially
    • for hotels which are part of an international chain
    • energy and patience
    • a smart well-presented appearance.

WORK EXPERIENCE

Employers often ask for relevant work experience, not all of which needs to have been in a hotel,although this is particularly helpful. Other experience might include any customer-focused work such as catering, bar or retail work.